This last week our engagement with SAP was put into action. I have been fortunate enough to 
get to know the team at SAP Growth Support with my dealings over the last few months, but since the actual work has started, I have been massively impressed. Its also been a really good pat on the back for Penguin Tutoring, as their involvement with our company is for very sound reasons. Out of the sea of small businesses in South Africa, 250 have been chosen based on their ability to grow to the size of listed companies, and that currently employ the majority of best business practices within their own businesses. And, lucky for us, we’re one of the chosen few.
When people have asked me about growth in the past, I have always clung to the paradigm that growth involves territorial expansion. And, in keeping with the companies ethos, wish to have more and more learners reaching their potential by being placed effectively with our student tutors. It will make me proud one day, when our systems (soon to be integrated and run on the GSM network) allow for learning to take place in the most outlying of areas, where the tutor and learner would never have dreamed of meeting each other.
So what is SAP doing with us? Well, starting off the session, I thought to myself I’d be very impressed if the consultants could tell me more than I already knew. But, they certainly did! In essence, we’re breaking the business down into its modular components again, and asking tough questions about the way we do things. “Does this provide quality to the end user?”, is typically asked about every single aspect. By being involved on a daily basis, our procedures become so engrained in our team, that we almost suffer a Penguin “Bird Flu”. But, when we’re done, we’ll be doing what we’ve always offered. However, it will just be polished with such clarity, that all involved receive an exceptionally high quality of service.
I’m certainly enjoying it, and its so refreshing to see our service making a difference in the homes of South Africans. Keep an eye out on our blog, or consider subscribing to our newsfeed to find out more. We appreciate all the feedback you can offer, so please feel free to put forward your ideas.
Happy learning!
